Privacy
What we store when you order or book a table, why we store it, and for how long. Short and in plain words.
Draft The restaurant checks the times below with its accountant before the site goes live.
1What we store
When you order: your name, your mobile number, your email (we send the confirmation there), the dishes, the pickup time and any note or allergy you write.
When you book a table: your name, your mobile number, your email, the number of guests, the time and any note or allergy.
If you answer "How did you find us?": your answer, on the order or the booking.
We never ask for card details on the site. You pay at the counter.
2Why
To cook your food and have it ready on time, to keep your table, to tell you about your order or booking, and to keep the restaurant's accounts as the law requires.
We also make totals from the orders: how many people order, which dishes sell best, and how many come back. For that we count whether the same mobile number has ordered before. The totals never show names or numbers.
The legal basis: our agreement with you (the order or the table), the duty to keep accounts, our legitimate interest (totals and security), and your consent (allergies you write, and offers if you say yes).
3Who can see it
The restaurant's staff, on the staff screen behind a login.
ROIQ runs the website for the restaurant, as a data processor with an agreement. ROIQ sees the totals, and personal data only when needed to run the website or fix errors. The website is hosted by one.com.
Your "My order" link uses a private code, like namastenorge.no/en/min-bestilling/?o=k3x9q2m7wz. It is not your order number, so nobody can open someone else's order by changing a number. The page shows only your first name, the dishes and the pickup time.
4How long we keep it
| What | Kept for | Why |
|---|---|---|
| Allergies on an order | Until the day after pickup | Only the kitchen needs them, and only for that meal. |
| Allergies on a table booking | Until the day after your visit | Only the kitchen needs them, and only for that meal. |
| Name, mobile and email on orders | 12 months after your last order | So we can help if something went wrong with an order. |
| The order without your name (dishes, prices, date) | 3.5 years | Bookkeeping law: order slips are kept 3.5 years. The till keeps the receipts for 5 years. |
| Table bookings | 3 months after your visit | For changes, no-shows and questions after the visit. |
| Requests for parties and group tours | 12 months | For the offer, the agreement and questions afterwards. |
| Copies of the texts we sent | 3 months | To check that a message reached you. |
| The offers list, if you said yes | Until you unsubscribe | After that we keep only the mobile number and the times for 3 years, as proof that we stopped. |
All of this is deleted automatically.
5Offers by text and email
Only if you tap "Yes please" after an order or a booking. It is up to you and not part of the order. At most 2 a month.
Unsubscribe any time: reply STOPP to a text, use the link in an email, or call us. We keep when you said yes and the text you saw, as proof.
Messages about your order or booking itself come anyway.
6Cookies and statistics
No cookies for statistics or ads, and no tracking. That is why there is no cookie banner.
On your phone the site keeps only what it needs to work: your basket, your last order until it is collected, and your name and number for next time if you ask for it.
Statistics are counted on the server as totals per day, for example how many opened the checkout or came through a QR code. No IP address and nothing that can recognise you.
7Your rights
You can see, correct or delete what we store about you, and withdraw a consent. Write to trondheim@namastenorge.no. If you think we handle your data wrongly, you can complain to Datatilsynet.
8Who is responsible
Namaste Norge
Brattørgata 5, 7010 Trondheim
73 52 46 00